Shipping

Shipping Policy

This document sets out the shipping policy for customers of heathlander.com. If you have any questions, please contact our customer service team at customerservice@heathlander.com.

Order Processing Time

Orders will typically be shipped within two business days and almost always within the next business day unless stated otherwise under the item's description. Most orders  placed before 2pm ET will ship out that day. Orders placed after 2pm ET will likely ship the next business day. We do not ship on Saturdays, Sundays, and holidays.

PreOrders

PreOrder items will be shipped when the merchandise arrives in stock. The anticipated date of the merchandise arrival (or restock) will be listed above the PreOrder button on the product page. Please note, if a PreOrder is made, Shopify will send out an automatic order confirmation email. These emails may contain a shipping date within two business days of purchase that assumes the product is in stock. Please disregard the shipping dates from that email. It is an automatic email that can not be turned off. You will also receive a separate PreOrder confirmation email that details that your PreOrder will ship as soon as the merchandise is in stock. 

Shipping Options & Delivery Costs - Domestic

Heathlander primarily uses UPS and occasionally uses USPS to ship both domestically and internationally. 

We charge a flat rate of $9.95 for UPS Ground. UPS Ground takes 5-8 business days. UPS does not count Saturdays, Sundays and most holidays as a business day. 

We charge a flat rate of $24.95 for UPS 2-Day Air. Please note that the two days are two business days. UPS does not consider Saturday, Sunday, and most holidays to be a business day. If you order an item on Thursday morning and they are picked up by UPS that afternoon, two business days translates to a Monday delivery. To ensure you receive your item before the weekend, orders must be placed by Wednesday at 2pm ET with 2-Day Air. 

Delivery Address & P.O. Boxes

Please note, UPS does not deliver to PO boxes, so if you provide a PO box for your shipping address, your package will be sent using USPS. If UPS 2-Day Air is requested, please note that we will try our best to modify the delivery address once you have placed your order, but cannot guarantee we will be able to do so. Our customer service team will respond promptly to any inquiries. 

International Orders

Heathlander ships internationally using UPS, DHL, and FedEx. Rates are calculated based on weight, location, and speed at checkout. 

Please note, the price of the items in your order has already been increased to include the cost of all import duties and taxes your shipment is subject to once it arrives in your country. There will be no further costs associated with your order. 

The shipping associated with any international return must be arranged and paid for by the customer. Please see our Returns and Exchanges page for more details. 

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Heathlander is not responsible for packages lost, stolen, or damaged in transit. 

- Last updated: September 12, 2026