Shipping
Shipping Policy
This document sets out the shipping policy for customers of heathlander.com. If you have any questions, please contact our customer service team at customerservice@heathlander.com.
Order Processing Time
Orders will typically be shipped on the next business day unless stated otherwise under the item's description.
Shipping Options & Delivery Costs - Domestic
Heathlander uses UPS to ship both domestically and internationally. Rates are calculated based on zip codes and desired speed. Orders over $250 (excl. tax and shipping) ship for free.
Delivery Address & P.O. Boxes
Please note that we will try our best to modify the delivery address once you have placed your order, but cannot guarantee we will be able to do so. Our customer service team will respond promptly any inquiries. Upon certain requests, we may be able to ship to P.O. boxes.
International Orders
Heathlander ships internationally to 63 international countries using UPS Worldwide Saver and UPS Worldwide Express. Rates are calculated based on weight, location, and speed at checkout. Please note your package may be subject to import duties and taxes once it arrives in your country. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
List of countries we ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Czechia, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Heathlander is not responsible for packages lost, stolen, or damaged in transit.
Insurance
We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection can be added during checkout, and we strongly recommend its selection.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here.
- Last updated: March 14th, 2024
